Knowledge Base

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Knowledge Base

FAQ

FAQ

Account / Profile

What is in the user dropdown?

I did not receive a verification code.

What is the magic link?

What are my admin abilities?

I Forgot My Password?

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ADP

What is Ving pulling from ADP?

How often does ADP sync my contacts?

Analytics

Why Is My Employee Red?

Where are my old revisions?

Where do I see all the responses to one question?

Why Do I Have Views And No Opens?

Why Does It Say "0" Invites On My Dashboard After I Revised My Ving?

What Are Notifications?

How To Find All Bounced Emails On A Course

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Branding

Where does my company logo appear?

Where does my logo appear?

Contacts

What is the flag next to an email or phone number?

What is the default sort on my contact book?

How does Ving automatically clean up your contact book?

How do you validate phone numbers?

Why is my contact marked undeliverable?

What is the difference between a contact and a viewer account?

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Creating Vings

Why is there a red box around my components?

How do I get an image to appear in my email invitation?

When Should I Use A Text Box Vs Personalized Invitation Message?

What Files Can I Put In A Ving?

General

What is premium content?

Is Ving Secure?

Inbox

Why are vings missing from my inbox?

QR Codes

How many QR Codes can I create?

Do I have to replace a QR Code if I revise it?

3 Ways To Use Your QR Codes

Viewers

Why Are My Recipients Not Getting My Vings Via Email?

What Does A Ving Look Like To Viewers?

Ving Dashboard

How long is the training?

How Does Ving Work With My In-Person Training

Can I Delete A Ving?

Requirements

How do I find my expired requirements?