Understanding Your Contact Sentiment

When looking at your contacts you see all these blue, red, yellow, and green faces. You might be thinking, "what does this mean?"

Red = is anyone who has failed a question set, has no valid contact method, OR has not completed a ving they were invited to more than 30 days ago.

Yellow= is anyone whom their average question set score is between 50% - 79%, OR has not completed a ving they were invited to more than 15 days ago. 

Green = is anyone whom their average question set score is above 80% AND has completed all of their vings they have been invited to.

Blue = is anyone who does not meet any of the above criteria. (One example of this is that they have not been invited to view anything yet.)

 

These scores are calculated every evening and are only a reflection of the last 90 days of interactions.