Understanding Your Contact Sentiment

When looking at your contacts you see all these blue, red, yellow, and green faces. You might be thinking, "what does this mean?"

Blue = anyone who has not been invited or viewed a ving in the past 90 days.

Red =  anyone who has an average score below 50% or no valid contact method or has not completed a ving they were invited to more than 30 days ago.

Yellow= anyone whom their average score is between 50% - 80% or has not completed a ving they were invited to more than 15 days ago. 

Green = anyone whom their average score is above 80% or meets none of the above criteria. 

 

These scores are calculated every evening and are only a reflection of the last 90 days of interactions. 

 

Inactive vings are not included in the score.