Are you thinking that you are not getting a lot of views on your Vings? Are you seeing the little red bar on your analytics? Sometimes an email will bounce — there are several reasons that this could happen. If your recipients say they are not receiving your Vings, try the following steps:
Step 1: From your homepage, select the Ving in question. On your dashboard, you can see a list of people who you invited to view your Ving.
- If an invitation was unable to be delivered for any reason (invalid email, full inbox, etc.), it will show as bounced. Click here to learn more about bounced invitations.
Step 2: Check the spelling of each email to make sure they aren't any typos.
- For example, email@example.com may be a valid email — but if you are really trying to send to firstname.lastname@example.org Karen may never get your Ving because of that little typo!
Step 3: After checking for bounces and typos, if your contact still doesn't see your Ving, have them check their SPAM folder. They or their email provider may have accidentally marked Ving as spam. First things first, we can reassure you that we use SendGrid (a popular, trusted service used by Spotify, Uber, AirBnB, and more) to send our Ving invitations. Unfortunately, we have no control around why and when an email provider marks a Ving SPAM. Here are some best practices to address potential issues:
- You can ask contacts to add email@example.com and your email address to their address books, just to make sure your emails and Vings don't get lost in the future.
- If the recipient is using Gmail as their email provider, ask them to check their other tabs like the Promotions Tab.
Step 4: Ask your contacts to add Ving to their Safe Sender List.
- Most email service providers have a "Safe Sender" list which you can use to ensure that Vings do not get stuck Spam folders. Here's how it's done in the most popular email clients: